Call agent
Handles patient calls and voicemail, and routes what needs a person.
The AI front office for anyone who sees patients
You’ve already earned these visits. We make sure they happen.
Our AI agents handle patient calls, referrals and follow-up by your own rules. When it takes a person, our team steps in and calls the patient directly. Patients feel looked after. Your team gets its day back.
SOC 2 and HIPAA compliant
Live in days, not months
Already live, and measured against the customer’s own staff
30%+fewer referred patients left unbooked
Nearly 2×the new patient booking rate of a staffed phone line
80%+of patient interactions handled without your staff
100,000+patient interactions across TurnipCare
Comparisons from one multispecialty medical group.
The care is ordered, paid for, and still lost.
The rooms, the machines and the people are already paid for. What gets lost is in between: in the fax tray, the voicemail box, the payer portal and the callback list. None of it shows up in a report.
Sources: Kyruus via Healthcare Dive, 2017; Patel et al., J Gen Intern Med, 2018; Dantas et al., Health Policy, 2018.
18%
of calls to health-system scheduling lines ended in a booked appointment, in a study of 40 U.S. systems.
1 in 3
specialist referrals ended in a completed visit at one large health system.
23%
of scheduled appointments end in a no-show, on average, in a review of 105 studies.
Our agents
A team of AI agents for patient access.
We’ve built an AI agent for each part of the patient access work that buries a front office, from the phone queue to the referral backlog to the recall list. When it takes a person, our team steps in.
Scheduling agent
Offers only the times your providers and rooms allow, then books them.
Outreach agent
Texts with patients two-way, so they can answer on their own time.
Referral agent
Works the referral backlog from the top every morning.
Intake agent
Reads faxes and orders as they land, and requests what’s missing.
Inbox agent
Answers portal, web and email messages, and routes clinical ones.
Waitlist agent
Offers every opening to the patients waiting for it.
Recall agent
Brings back overdue follow-ups, screenings and care gaps.
Multilingual by design
Every agent is built to work across languages, so a patient’s language is never an afterthought.
Our people
The AI has people behind it.
So does your team.
TurnipCare comes with real people who back up your staff and the AI, so a patient who needs a person gets one, even on your busiest day.
They call your patients
When a patient doesn’t reply to a text, someone on our team picks up the phone, so it isn’t another task for your staff.
They finish what the AI can’t
When a conversation needs a person, our team takes it from there with the full history in front of them.
They hand you what’s yours
Clinical questions and anything that needs your judgment go straight to your staff, with the whole conversation attached.
From order to visit
Every step between the order and the visit.
Today that work is spread across a fax tray, a phone queue, a payer portal and a sticky note. TurnipCare is built to do each step in order and know exactly where every patient is.
- 1
Read
Every order understood
The order is read, the patient matched and the details checked. Anything missing is requested from the referring office.
- 2
Clear
Insurance and authorization
Eligibility verified, benefits checked, and prior authorization filed and followed up with the payer.
- 3
Reach
The patient hears from you
The same day, by text or a call.
- 4
Book
The right time, by your rules
Times that follow each provider’s and each room’s rules, and nothing else.
- 5
Prepare
Ready before the day
Prep instructions, forms, outside records and prerequisites like labs, done ahead of time.
- 6
Arrive
They show up
Reminders, confirmations and directions, and a quick reschedule when plans change.
- 7
Close the loop
Nothing left open
The referring office told the patient was seen, the follow-up booked, and a missed visit rebooked.
It feels like someone remembered.
For a patient, it’s the difference between waiting weeks for a scan and taking tomorrow morning’s opening by replying yes.
- Heard from the same day the order is signed
- Book by text, without waiting on hold
- Ready on the day, with nothing left to chase
- A person steps in when they need one
In practice
Already working with patients.
TurnipCare handles calls and referrals for orthopedics and imaging at a multispecialty medical group, under each provider’s own rules. The same agents are built for specialty practices, clinics, imaging centers, community health centers and health systems.
Orthopedics
Every provider’s booking rules, learned.
From mornings held for new patients to schedules that alternate new and follow-up visits.
Imaging
Referred patients reached and booked by text.
Each patient gets times that fit the study and the room, and books with a reply.
Live in days, not months.
Start with one queue and grow into the whole front office. We do the setup, and there’s no new system for your staff to learn. TurnipCare runs on eClinicalWorks today, and your EHR stays the system of record. Ask us about yours.
- 1
We learn your rules
Your team walks us through how each provider and each room schedules. We turn it into rules the AI follows.
- 2
We go live on one queue
A phone line, a fax line or a referral list, running in days. Staff see only what needs them.
- 3
It takes on the rest
Each new kind of work is learned the way it learned workers’ comp cases: flagged by staff, handled within a week.
Common questions
Who is TurnipCare for?
Anyone who sees patients, including medical groups, specialty practices, clinics, imaging centers, community health centers and health systems. It runs on your own rules, so it fits how you already work.
Does TurnipCare replace our front office?
It takes the repetitive work off their plate, starting with calls, referrals and the back and forth over times. Our team can step in and call patients directly, and your staff keep anything that needs their judgment, with the full conversation in front of them.
What happens when a patient asks a clinical question?
The conversation goes straight to a person on your team. TurnipCare never gives medical advice or makes a clinical call. Clinical questions, distress, complaints and repeated misunderstandings always hand off to a person.
Which EHRs does it work with?
TurnipCare is live on eClinicalWorks today, and built to work alongside whichever EHR you run. Your EHR stays the system of record for the schedule and the patient. We never keep a second calendar. Ask us about yours.
How is patient data protected?
Every vendor that touches patient information, including the AI model, has signed a BAA with us. Data is encrypted in transit and at rest, and every message is logged so your team can see exactly what was said. TurnipCare is SOC 2 and HIPAA compliant.
How long does setup take?
Days, not months, for a workflow. We learn your rules, do the setup and go live on one queue, then add the next. Your own IT and security reviews run on your timeline.
Can patients opt out?
Any time. Replying STOP ends the texts immediately, and we honor it everywhere.
Nobody gets lost between the order and the visit.
Book 30 minutes with our team. We’ll show you TurnipCare on a sample referral.
Book a demoBuilt with a clinical advisory team and engineers from Amazon Alexa, Microsoft AI and MIT. Meet the founders