Every call handled
Every patient engagement triaged. Routine requests are resolved by text; urgent ones go straight to staff.
For medical groups and imaging centers
You’ve already earned these visits. We make sure they happen.
Your group pays for the rooms, the staff and the schedule. TurnipCare handles patient calls, texts referred patients and books them by your own rules, so those visits don’t slip away.
Results from live practices
32%fewer referred patients left unbookedUnbooked: 33% with staff alone, 22% with TurnipCare
Nearly 2×the new patient booking rate of a staffed phone lineSame callers, measured against the practice’s own staffed line
4 in 10incoming calls resolved with no staff interventionUrgent calls still go straight to a person
The care is ordered, paid for, and still lost.
The rooms, the machines and the people are already paid for. What gets lost is in between, and none of it shows up in a report.
Sources: Kyruus via Healthcare Dive, 2017; Patel et al., J Gen Intern Med, 2018; Becker's Hospital Review.
18%
of calls to health-system scheduling lines ended in a booked appointment, in a study of 40 U.S. systems.
1 in 3
specialist referrals ended in a completed visit at one large health system.
$150B
a year lost to missed appointments across U.S. healthcare.
Software that adapts to your practice, not the other way around.
Every request goes to the right place, under each clinic’s own rules. Your staff see only what needs them, with the reason and the full conversation.
All live with patients today
Every referral followed up
Referred patients get a text with open times that follow each provider's scheduling rules.
Overdue patients brought back
Recall lists and care gaps worked through, one patient at a time.
Fewer no-shows
Patients confirm or reschedule with a quick reply instead of simply not showing up.
No patient left waiting
Patients who don't reply to texts get a call from our team.
A person when it matters
Clinical questions, urgent issues and complaints go to your staff with the full conversation.
It feels like someone remembered.
For a patient, it's the difference between waiting weeks for a scan and taking tomorrow morning's opening by replying yes.
- A text on their own time, not a 5pm voicemail
- Real times that fit the study and the practice
- Reminders and rescheduling in the same thread
Case study
Live in production, learning each practice.
In an orthopedic department at a multispecialty medical group, it learned four providers’ schedules and three sets of booking rules.
1,000+patients handled a month
84%of actionable requests resolved
30%shorter average handle time
What it learned
Provider 01
15‑minute mornings. 20‑minute afternoons.
Double-booking allowed for injection and gel-shot visits. Mornings held for new patients, afternoons for follow-ups.
Provider 02
Alternating new and follow-up.
Across the day the schedule rotates between new patients and follow-ups, never two of the same type back to back.
Provider 03
Ten‑minute open slots.
First come, first served. The agent never double-books and stops taking requests once the day is full.
Also live in imaging
Referred patients texted the day the order arrives.
Bone density outreach at the same group, fall 2026. Each patient gets times that fit the study and the room, and books with a reply. It’s where the 32% above comes from.
Live in days, not months.
We do the setup. Your team shares how it schedules, and there’s no new system for your staff to learn. Your EHR stays the system of record, so every result shows up there, where you can check it.
- 1
We learn your rules
Your team walks us through how each provider schedules. We turn it into rules the agent follows.
- 2
We go live on one queue
A single phone line or referral list to start. Staff see only what needs them.
- 3
It takes on more
Every conversation teaches it something. When staff flagged workers’ comp cases, it was handling them within a week.
Common questions
Does TurnipCare replace our schedulers?
It takes the repetitive work off their plate: the calls, the texts, the back and forth over times. Your staff handle anything that needs judgment, with the full conversation in front of them.
What happens when a patient asks a clinical question?
The conversation goes straight to a person on your team. TurnipCare never gives medical advice or makes a clinical call. Clinical questions, distress, complaints and repeated misunderstandings always hand off to a person.
Does it work with our EHR?
Your EHR stays the system of record for the schedule and the patient. TurnipCare works from your scheduling rules and openings, so it fits alongside the EHR you already use. We never keep a second calendar. It's live with eClinicalWorks today.
How is patient data protected?
Every vendor that touches patient information has signed a BAA with us. Data is encrypted in transit and at rest, and every message is logged so your team can see exactly what was said. SOC 2 is in progress.
Can patients opt out?
Any time. Replying STOP ends the texts immediately, and we honor it everywhere.
“It can't be someone's job to sit and stare at a phone all day, waiting for it to ring. That's the part we automate. People do the work that needs them.”
Built with a clinical advisory team and engineers from Amazon Alexa, Microsoft AI and MIT.
Nobody gets lost between the referral and the appointment.
Book 30 minutes with our team. We'll show you TurnipCare on a real referral.
Book a demo