No medical advice
Clinical questions, distress and complaints always go to a person on your team.
The platform
From the order to the visit, handled.
A team of AI agents that reads everything coming into your front office, does every step a patient needs to be seen, with real people backing up your team and the AI.
One referral, start to finish
An example of where this is going: faxed in Monday morning, seen Wednesday, and nobody on your staff had to pick up the phone.
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Mon 9:02 AMOrder faxed in
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Mon 2:40 PMInsurance cleared
ApprovedFiled at 9:04, two minutes after the fax -
Mon 2:41 PMPatient booked
BookedTexted at 2:40, picked Wednesday -
Wed 8:45 AMPatient seen
SeenUltrasound, on time
01 · Intake
Reads everything that comes in.
Faxes, electronic orders, referral queues, voicemails, portal messages and web forms land in one place. Each one is read, matched to the right patient and checked before anyone has to look at it.
- Handwritten and scanned orders read like typed ones
- Duplicates caught, existing patients matched
- Missing notes or codes requested from the referring office
02 · Insurance and authorization
Cleared before the patient is even called.
Eligibility and benefits checked the moment an order arrives. When the payer needs a prior authorization, the packet is built from the chart, filed, and followed up until there’s an answer.
- Each payer’s rules for each study, learned once
- Requests for more information answered from the chart
- Denials go to your staff with the reason and next step
03 · Conversations
Talks with patients the way they want to be reached.
By text, by phone, by email or through the portal. Every time offered follows your providers’ and rooms’ rules, and nothing else.
- Patient calls handled, with a person when one is needed
- Multilingual by design
- Patients who don’t reply get a call from our team
- Clinical questions and distress go to a person, always
04 · Readiness
Ready on the day, with nothing left to chase.
Prep instructions, intake forms, screening questions, outside records and prerequisite labs, handled ahead of time. Reminders and confirmations go out on schedule, and a change of plans becomes a reschedule instead of a no-show.
05 · Capacity
Open slots, filled.
Cancellations offered to the patients waiting for them. Overdue recalls, screenings and care gaps brought back. A closed day moved in one step. And a clear view of which rooms and providers have room to spare.
06 · Closing the loop
Nothing left open after the visit.
The referring office hears that the patient was seen. The follow-up, the procedure or the next scan gets booked. A missed visit is reached the same day and rebooked. The referring office knows it was handled.
07 · Command center
See where every patient is, and why.
One view of every order, referral and call, with its status and what’s next. See where patients drop off by referring doctor, payer and reason. Ask a question in plain English, and decide what happens next.
08 · Guardrails
AI that knows where its job ends.
TurnipCare does the routine work under your rules. Some things it never does on its own, no matter what.
Your rules, not ours
It offers only the times, studies and prep you set up. Nothing invented.
Every word on the record
Each message and call is logged, so your team can see exactly what was said and done.
Data under contract
SOC 2 and HIPAA compliant, with signed BAAs with every vendor that touches patient data, including the AI model, and encryption throughout.
Patients in control
STOP ends texts immediately, everywhere, and a person is always one reply away.
One system of record
Your EHR keeps the schedule and the chart. We never keep a second calendar.
Live in days, not months.
Start with one queue and grow into the whole front office. Book 30 minutes with our team. We’ll show you TurnipCare on a sample referral.
Book a demo